TukDASH Ltd (“TukDASH”, “we”, “us”) operates the TukDASH digital mobility platform, the TukDASH SACCO, and the TukDASH POS payment service. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, and services. By using TukDASH, you consent to the practices described below.
Information We Collect
We collect information you provide directly when registering as a driver, rider, merchant, or SACCO member, including your full name, phone number, national ID number, email address, county, and vehicle details.
We also collect information automatically when you use our services, such as device identifiers, approximate location, usage logs, and transaction records.
How We Use Your Information
- To verify your identity and complete KYC checks;
- To process ride bookings, fare payments, and SACCO transactions;
- To provide access to savings, loans, insurance, and health benefits;
- To communicate with you about your account and important updates;
- To improve our services and prevent fraud.
M-PESA & Payment Data
When you use TukDASH POS to accept or make payments via M-PESA, NFC, or QR, payment processing is handled by Safaricom's Daraja API and our payment partners. We do not store your M-PESA PIN or full card numbers. We retain transaction records (amount, time, and status) for accounting and dispute resolution.
Data Sharing
We share your information only with trusted partners necessary to deliver our services — including Sidian Bank, AMACO Insurance, MalaikaRx, Equity Afya, and MyCredit Ltd — and only to the extent required to provide the savings, loan, insurance, and health products you have enrolled in.
We never sell your personal data.
Data Security
We use encryption, access controls, and regular security reviews to protect your information. Access to personal data is restricted to authorised personnel who need it to perform their duties.
Your Rights
- Access and update your personal information;
- Request deletion of your account and associated data;
- Opt out of marketing communications;
- Withdraw consent for data processing at any time.
Data Retention
We retain your information for as long as your account is active and for a reasonable period thereafter to meet legal, accounting, and regulatory requirements under Kenyan law.
Children's Privacy
TukDASH is intended for users aged 18 and above. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at info@tukdash.com or Pacific Fuel Station, Kitengela.
For questions regarding this document, contact info@tukdash.com or visit us at Pacific Fuel Station, Kitengela.